COMPREHENSIVE SUPPORT
Our Services
Custom Design & Engineering
Tailored solutions designed for your requirements
- Concept development
- CAD design
- Prototype development
- System integration
- Turnkey solutions
Technical Support
To obtain technical support from OAR please contact your nearest OAR representative or contact us directly at [email protected] or +44 (0)1993 880005.
- All products covered by minimum 12 month warranty
- Factory repairs for faults within warranty period
- Remote diagnostics and troubleshooting
- On-site service available (product dependent)
- Reasonable pricing for post-warranty repairs
Installation & Training
Professional installation and operator training
- On-site installation
- System optimisation
- Operator training
- Safety protocols
- Performance validation
Maintenance & Repair
Keep systems operating at peak performance
- Preventive maintenance
- Component repair
- Spare parts supply
- System upgrades
- Emergency services
System Integration
Seamless integration of components and subsystems
- Multi-source integration
- Control programming
- Vacuum optimisation
- Instrumentation
- Process automation
Returns Procedure
Step-by-step process for returning instruments for repair or service
- Contact OAR first - remote diagnosis often successful
- Obtain Return Material Authorization (RMA) number before shipping
- Complete Returned Items Safety Declaration form
- Use original OAR packaging when possible
- Ship to: Oxford Applied Research, Nursery Road, North Leigh Business Park, Witney, Oxfordshire OX29 6SN, UK
- Provide airwaybill number to Technical Support
- Purchase order required after factory inspection confirms repair cost
- Commodity code: 85437090, CPC code for repairs: 51001
WHY CHOOSE US
Benefits of Our Services
Partner with us to maximize your investment
Reduce downtime with expert support
Optimise system performance
Extend equipment lifespan
Access to genuine spare parts
Expert technical knowledge
Customised service packages